Domestic & international shipping

We are pleased to offer both domestic and international shipping options to all our valued customers. We strive to ensure that your orders are carefully packaged and delivered to you in a timely manner. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather and service interruptions. Delivery costs are always presented upon checkout.

Shipping rates

• Free Shipping: We provide free shipping on all orders within the UAE.

• Flat Rate Shipping: For all countries outside of the UAE, including other GCC countries, the Middle East, Europe, and North America, we offer a flat rate shipping fee of $25 upon checkout.

Shipping times

• UAE: Orders within the UAE are typically delivered within 2 days.

• GCC & Middle East: Orders to GCC and Middle Eastern countries are usually delivered within 2-4 days.

• Other Destinations: Orders to Europe, North America, and all other destinations are generally delivered within 4-7 days.

• Pre-Orders: Personalized and Pre-Orders require additional time for production and are delivered within 21 days.

  We appreciate your patience as we create a unique piece just for you ! if you have any questions about this please drop us an email at hello@findurhalo.com

returns & exchanges

We want you to be completely satisfied with your purchase. If for any reason you want to return the item due to size, color, or simply changed your mind, we offer a hassle-free return and exchange policy. Please review the following guidelines:

Returns & Refunds

• Items must be in their original conditions without signs of wear, damage, or alterations made by a third party

• Items must be returned in all original packaging (bag, box, and/or pouch included)

• Returns must be initiated within 7 days of receiving your order.

• Refunds will be issued back to the original payment method used for the purchase.

• You should receive your refund within 10 days from the date we receive your return. This time may differ based on your bank, check with your bank if it takes longer.

Exchanges

• We are happy to exchange an item for a different size or color based on availability

• We will let you know if the replacement needs to be pre-ordered before processing the exchange

Return Process

• Email us at hello@findurhalo.com with your order number and message

• We will respond with the best return option based on your location, as well as available alternatives in the case of an exchange

• We will subtract the return shipping cost from your refund

Non-returnables

• Pre-order and personalized jewelry

• Earrings used to pierce during a piercing appointment or event

• Gift cards

damaged or faulty goods

If your item is damaged or less than perfect, please email us by giving us as much details as possible and sending a photo along with it.

contact us

If you have any further questions or need assistance regarding our shipping policy, please don't hesitate to contact us. We are here to assist you every step of the way.